Last amended 21/08/2019
Access to and use of this website, including the products and services available through this website (collectively, the “Barbering Packages,” “Barbering Services” and “Grooming Services”) are subject to the following terms, conditions and notices (the “Terms of Service.”) By using the services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. This page should checked regularly to take notice of any amendments we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis; we reserve the right to withdraw or amend services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this website, or undertake site maintenance, as necessary.
Conditions Of Sale: Gift Vouchers
Gift vouchers are valid for six months from the date of issue; non-transferrable or negotiable and cannot be exchanged for cash. Gift vouchers will not be replaced if lost, stolen or damaged. Cutters Yard reserve the right to refuse damaged or defaced certificates. Multiple gift vouchers may be used in a single transaction. No change will be provided for utilised services or goods; however, any remaining balance may be applied to future purchases and services. Gift vouchers can be purchased by visiting any Cutters Yard branch. We strongly recommend you make a booking with us so we have the allocated time to accommodate your service. You can redeem your gift voucher at any of our branches; please indicate to staff when making your booking that you posses a gift voucher you wish to use prior to the service commencing. These terms and conditions will be supplied at the time of receiving your Cutters Yard voucher and will apply to the specified dates only. We reserve the right to refuse vouchers which we believe have been tampered with, duplicated, or otherwise suspected to be fraudulent. Please note that we only accept gift vouchers that have been purchased at Cutters Yard; we do not accept vouchers by Aveda™ or any of their subsidiaries unless explicitly stated by Cutters Yard.
Conditions Of Sale: Service Appointments
Service appointments can be made online via cuttersyard.com, the “Cutters Yard’ mobile application, telephoning the branch directly or visiting the branch in person. Service appointments can be made for all Cutters Yard branches. Late arrivals to appointments (ten minutes later or over than the scheduled time) cannot be fulfilled or be subject to refund or change. Please refer to the cancellation policy for more information. One-time promotional offers should be redeemed as per instructions provided at the time of the communication via social media, newsletters or print circulation. In the interest of health and safety, we request that clients suffering from any skin conditions, such as Eczema, Psoriasis or Acne, that may potentially hinder their requested service, to alert a member of staff prior to the service commencing; we cannot be held liable nor responsible for skin reactions that may occur. We request client wishing to book our “Grey Blending” service to conduct a skin patch test 48 hours prior to their appointment; we cannot be held liable nor responsible for allergic reactions that may occur. Please visit https://www.nhs.uk/conditions/hair-dye-reactions/ for more information. Please note that no payments are taken prior to your appointment. Card details are stored securely in accordance to GDPR requirements. Please refer to https://eugdpr.org/ for more information regarding GDPR. Payments are required post-service; all branches accept cash and card. Cutters Yard can accept part-cash, part-card payments to satisfy the outstanding amount required for the services and/or products purchased.
Conditions Of Sale: Product Sales
Products saleable at Cutters Yard are of the Aveda™ and Aveda Men™ franchise. (“Aveda.”) Aveda’s pricing reflects the prices set at Cutters Yard. Please note we do not stock the full range of Aveda products; specific Aveda products can be purchased by visiting their website: https://www.aveda.co.uk/. Product stock is subject to availability at all branches. Aveda products purchased at Cutters Yard are not eligible for a refund at Aveda stores or any of its subsidiaries – please refer to the Return and Refunds policy below.
Cancellation and Late Policy
Our cancellation/late policy requires your credit or debit card details to secure your booking online. Your card is validated however no charges will be taken at the time of booking. If an appointment is rescheduled or cancelled without the required 24 hours minimum notice, or you arrive ten minutes or later than your allocated booking, Cutters Yard withhold the right to charge a cancellation/late fee totalling 50% of the service booked to the card details provided.
Returns, Exchanges and Refunds
Returns and refunds are applicable to full price and sales on all items. You will be refunded the price at the time of purchase as shown on the receipt. Returns, exchanges and refunds can only be made with products purchased at Cutters Yard. Please visit https://www.aveda.co.uk/customer-service-returns if you wish to refund an Aveda product that was purchased directly from their store. Please note, in the interests of hygiene, we are unable to accept any items that have been used or returned with broken seals or damaged packaging. Cutters Yard is happy to offer you a refund within 5 working days from the date of purchase if it is unwanted; please return within 7 days if any of the goods are faulty. Returned products must be in resalable condition; unopened, unused and in its original state. We reserve the right to refuse a refund if your item(s) are non-saleable. We cannot enable cash or card refunds if a receipt cannot be presented. Goods that are incorrectly purchased can be exchanged for its saleable value upon the premise that the returned product is in resalable condition; the monetary difference will be either charged or refunded as applicable via the payment initially made.
Intellectual Property Rights
Aveda, Cutters Yard and its respective owners are the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties worldwide. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or the results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Linking to Our Site
You may link to our home page on the condition that it is fair and legal, and does not jeopardise or take advantage of our reputation. You must not establish a fictitious link in such a way as to establish any form of intention, association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you, or received explicit permission from its relative site owners. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without regard. If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com.
Linking From Our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and Applicable Law
Variations and Your Concerns
Your personal data includes information such as:
Date of birth
Other data collected that could directly or indirectly identify you.
If at any time you have questions about our practices or any of your rights described below, you may reach out to our team at firstname.lastname@example.org. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What Are Cookies, Web Beacons and Similar Technologies
These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device (“collectively, a “device”) that allows us to record information when you visit or interact with our websites, service, applications, messaging, and other tools. Though often these technologies are generically referred to as “Cookies,” each function slightly differently, and is better explained below:
Cookies: These are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:
Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
First-party cookies are those set by a website that is being visited by the user at the time in order to preserve your settings (e.g., while on our site).
Third-party cookies are placed in your browser by a website, or domain, that is not the website or domain that you are currently visiting. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
When you enter a website using cookies, you may be asked to fill out a form providing personal information; like your name, email address, and interests. This information is packaged into a cookie and sent to your browser (Chrome, Firefox, etc.), which then stores the information for later use. The next time you go to the same website, your browser will send the cookie to the server. The message is sent back to the server each time the browser requests a page from the server.
Web beacons: small files (also called “pixels”, “image tags”, or “script tags”) that may be loaded on our sites, applications, and tools, that may work in concert with cookies to identify our users and provide anonymized data on their behavior.
Similar technologies: Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.
What Types of Cookies, Web Beacons and Similar Technologies We Use and Why
Our cookies, web beacons and similar technologies serve various purposes, but are generally either necessary or essential to the functioning of our sites, services, applications, tools or messaging, help us improve the performance of or provide you extra functionality of the same, or help us to serve relevant and targeted advertisements. More specifically:
Strictly Necessary or Essential: ‘Strictly necessary’ or “essential” cookies, web beacons and similar technologies let you move around the website and use essential features like secure areas and shopping baskets. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or
remembering where you’ve been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading, we can’t guarantee your use or how the security therein will perform during your visit.
Performance: ‘Performance’ cookies, web beacons and similar technologies to collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is by providing
anonymous statistics and data regarding how our website is used. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading, we can’t guarantee your use or how the security therein will perform during your visit.
Functionality: These cookies, web beacons or similar technologies are used to provide services or to remember settings to improve your visit.
Advertising: First or third-party cookies and web beacons may be placed by our sites, applications, or tools, in order to deliver content, including product related advertisements, relevant to your specific interests on our sites or third-party sites. These technologies allow us to understand how useful our advertisements are, and improve the relevancy of the content delivered to our users.
How to Manage, Control and Delete Cookies, Web Beacons and Similar Technologies
Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.
More information about cookies
Useful information about cookies, including information about deleting or blocking cookies, can be found at: http://www.allaboutcookies.org
A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu
Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy